DB

Daisy B. 3 years ago • From Google

Rating

Bad

Terrible service and uncaring doctors at this practice

I've been with this surgery for three decades... Dr. C Duggal was fantastic, and Carol the receptionist was wonderful. BUT, since their retirement, the practice has become ABSOLUTELY TERRIBLE. Indi the receptionist has an appalling attitude, simply incredibly discourteous. Then there's DR FAHMY, Hossam... Who relentlessly prescribed antibiotics to my mother for months until she independently went to A&E and received a terminal diagnosis! It took me a staggering 2 weeks to secure "an appointment" via telephone, scheduled for 11:30am. After calling twice, FAHMY, Hossam (Dr) finally rang me at 4pm! After detailing my two hospital visits while awaiting a GP appointment, he flatly refused to refer me to the specialist team the hospital recommended. He even had the audacity to claim that I was exhausting him! We understand our children and our bodies, and doctors like FAHMY are precisely why patients don't receive timely diagnoses. And let's not overlook that the management seems to be in constant flux, which speaks volumes about the practice's instability!

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