JG

Joanne G. 7 years ago • From Google

Rating

Bad

Terrible service and uncaring doctors with misdiagnosis

Absolutely appalling medical practice! Their appointment system is now exclusively online, with a phone option that's perpetually jammed or leaves you endlessly waiting. I've been attempting to secure an appointment for a fortnight, which is unacceptable. When I finally reached someone through the prescription line, they insisted everything is now digital and same-day booking only - I was so overwhelmed I broke down in tears. The staff are cold and uncaring. Their ridiculous same-day-only policy makes no sense, as doctors would essentially arrive with empty schedules. Registering for their online account requires in-person ID verification, but their hours conflict completely with my work schedule. Dr. Pimm's incompetence is shocking - he misdiagnosed my boyfriend's condition as a simple mouth ulcer, claiming it would resolve in a week. In reality, it was an extremely rare mucus cell growth that ultimately required surgical removal - apparently only three such cases exist worldwide! His approach is rushed and dismissive. I'm absolutely done with this practice and will be seeking healthcare elsewhere due to their total disregard for patient well-being!

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