Royal Crescent Surgery
KK
Krist K. 2 years ago • From Google
Bad
The surgery is shockingly unprofessional and disrespectful. While the doctors aren't terrible in person, accessing them is a nightmarish ordeal. Since relocating to Wilson, it's become an exercise in pure frustration. During one call, I was queue number 2 and waited 48 minutes, only to be interrogated by a dismissive receptionist who forced me to practically grovel for a doctor's attention. When a physician finally returned my call hours later, I was working and missed it, forcing me to restart the entire exhausting process as caller number 18. I strategically called during a work break, only to be told a GP would contact me 'whenever'. The eventual consultation was painfully awkward - the doctor was cold, creating uncomfortable silences and mechanically repeating questions I'd already answered. They arbitrarily prescribed antibiotics, which suspiciously suggests financial incentives for prescriptions. The practice treats patients like inconvenient nuisances. What used to be a simple 10-minute appointment booking now feels like navigating a bureaucratic maze. They've repeatedly bungled my repeat prescriptions, with medications marked as sent but never reaching the pharmacy. Attempts to contact management are futile - messages go unanswered, and key staff are perpetually unavailable. Despite a fancy new facility, they appear more focused on profit margins than patient care. In our challenging post-COVID world, they've forgotten healthcare's fundamental purpose. They seem to view patients as cash sources, not humans needing medical support. Their disregard for the Hippocratic Oath is alarming, potentially endangering patient health. These so-called professionals have lost all sense of medical ethics.
Becky W.