PP

Philippa P. 2 years ago • From Google

Rating

Bad

Terrible service and uncaring medical staff avoid

If you're seeking a medical practice, keep searching. The doctors are genuinely pleasant, assuming you can actually secure an appointment. Initially, you'll endure a 30-minute wait, then face reception staff who arbitrarily control appointment access, dictating what the doctor will or won't address. This occurs without any genuine medical understanding or patient comprehension. I've experienced scheduled appointments mysteriously vanishing, and promised mental health phone consultations that never materialized. This feels particularly egregious, given the receptionist clearly understood the critical nature of the mental health call yet still failed to follow through. When I attempted to follow up, I was initially assured I was on the list and would receive a call. The next day, upon no contact, I was abruptly told they don't conduct phone appointments for mental health at all. Twice, I've requested doctor appointments only to arrive and discover I've been redirected to a nurse, who proceeded to be completely dismissive of my concerns. Their approach demonstrates zero empathy. Patient care and privacy appear completely irrelevant to them. Seek an alternative medical practice - one star is frankly too generous for this establishment.

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