Gardenia and Marsh Farm Practice
Farhat H. one year ago • From Google
Bad
Terrible service and uncaring staff at gardenia
Gardenia medical practice in Luton is absolutely dreadful, with a receptionist who desperately needs psychological help and is clearly unsuited to customer service roles. They display zero compassion or empathy and are consistently rude and unhelpful. The doctors, particularly Dr. Sadiq, are equally incompetent and seem to have chosen the wrong profession entirely. He fails to provide basic professional courtesy, avoiding eye contact and barely acknowledging patients. Getting an appointment is challenging, and when you do, he limits consultations to just two issues and manages to handle even those inadequately. Patients deserve to be treated with dignity and respect, not made to feel like an inconvenience. While I was able to switch healthcare providers, many vulnerable individuals, especially the elderly, feel trapped. They are reluctant to change surgeries, fearing a loss of medical history continuity or believing alternative practices might be equally poor. As a result, they endure substandard treatment from callous receptionists and indifferent doctors who seem to have forgotten the fundamental principles of healthcare and human compassion.
What an abysmal surgical experience. Scheduling an appointment with them is nearly impossible, as they consistently dodge calls with flimsy excuses. The personnel are incredibly discourteous and..
Gardenia and Marsh Farm Practice
Pete H.
The reception team is unhelpful and difficult to contact, with a notably poor attitude. For the past couple of years, I've been unable to secure an appointment, forcing me to repeatedly seek out..
Gardenia and Marsh Farm Practice
ANANNA Y.
The service was absolutely terrible. I arrived for an appointment that was accidentally booked under my name instead of my daughter's. My daughter was extremely ill at the time. I desperately begged..
Gardenia and Marsh Farm Practice
Syl W.
Absolutely terrible service that demonstrates a complete lack of commitment to patient care. It's evident they've become complacent and indifferent to customer feedback. I've been struggling to..
Gardenia and Marsh Farm Practice
Asvj K.
Terrible customer treatment, completely disrespectful
Gardenia and Marsh Farm Practice
Sarah F.
I received a blood pressure monitor for a week and discovered my blood pressure was elevated. Subsequently, I got a text message scheduling an appointment. Upon arrival, a nurse informed me she..
Gardenia and Marsh Farm Practice
cooking M.
This medical practice is absolutely dreadful. Despite calling promptly, securing an appointment seems impossible. The front desk personnel are incredibly discourteous. I'm completely baffled why..
Gardenia and Marsh Farm Practice
Mafaz M.
I'm convinced the employees are being underpaid. What kind of training is the NHS providing to its staff? Why are they addressing patients as if they're talking to an ex-partner? Their attitude is..
Gardenia and Marsh Farm Practice
Sunny Y.
Couldn't schedule any appointments Personnel display a complete lack of professionalism and demonstrate zero commitment to assisting customers
Gardenia and Marsh Farm Practice
Diana D.
The store is completely devoid of merchandise, with barren shelves and a parking lot that offers zero available spaces.
Gardenia and Marsh Farm Practice
Shahnaz R.
Absolutely dreadful customer service. I've been attempting to secure an urgent medical consultation for four consecutive days, and it seems they deliberately keep their phone lines inactive during..
Gardenia and Marsh Farm Practice
jimbo a.
Scheduling an appointment here is practically impossible, and I can't even get seen during urgent situations. They've now failed twice to process a simple prescription transfer to my pharmacy, which..
Gardenia and Marsh Farm Practice
Oni A.
Absolutely dreadful customer experience. The clinic's phone lines become accessible at 2pm, yet I was stuck in the queue at the first position for four consecutive hours with zero response from..
Gardenia and Marsh Farm Practice
Steve B.
My partner has been attempting to secure a medical appointment for three consecutive days, consistently being told to retry the following day. The likelihood of getting an appointment seems as..
Gardenia and Marsh Farm Practice
Daman D.
I attempted to schedule an appointment by explaining my issue, but the receptionist abruptly terminated the call without even listening. The staff demonstrated extreme unprofessionalism. The service..
Gardenia and Marsh Farm Practice
Dina D.
Scheduled appointment system is completely dysfunctional. Their reservation process requires calling precisely at 8:45 AM daily, but it's virtually impossible to connect. This morning, I attempted..
Gardenia and Marsh Farm Practice
mihai r.
I'm astonished these devices are still operational. Isn't there any regulatory body that can address this issue?
Gardenia and Marsh Farm Practice
Me M.
Having been a patient at this surgery for many years, here's my candid assessment: Appointments: securing a slot is incredibly challenging. You must ring precisely at 8:45, and even then, you're..
Gardenia and Marsh Farm Practice
Zara A.
Absolute worst medical facility. They're completely useless with scheduling. I've been registered for three years and haven't received a single appointment. The doctor is impossible to see, and the..
Gardenia and Marsh Farm Practice
Seamore B.
Absolutely horrendous medical professional demeanor! On two separate occasions, this physician's disrespectful attitude, curt communication, and apparent medical incompetence have been deeply..
Gardenia and Marsh Farm Practice
Muhammad M.