PM

Paul M. 6 years ago • From Google

Rating

Bad

Terrible service and uncaring staff at springfield surgery

I cannot emphasize enough how discourteous and ineffective the front desk staff is. Scheduling an appointment was an endless struggle. Despite my diligent efforts to request my repeat prescription well in advance, it consistently arrived late. My son's blood test results went missing, and we received neither an apology nor an explanation. The problems seem endless. My family has been patients at this practice for years, but we ultimately felt compelled to seek care elsewhere due to the abysmal service quality. We have completely lost faith in their ability to provide competent healthcare. The fact that they are responsible for our medical needs is deeply concerning, given their apparent disorganization. Springfield Medical Practice, you must seriously consider these reviews and take immediate corrective action. Managing healthcare is challenging enough when patients are unwell, but having to endure such unprofessional treatment is both unnecessary and totally unacceptable!

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