DJ

Demi J. one year ago • From Google

Rating

Bad

Terrible service and uncaring staff at this clinic

The front desk personnel display a consistently discourteous attitude. While the physicians come across as personable, their problem-resolution skills are lacking. My daughter has endured ear issues for an extended period. Despite multiple appointments and being assured she was referred to an ENT specialist, subsequent follow-up revealed no actual referral, necessitating another submission. They prescribed eye drops for her ear without conducting a proper examination. My young seven-year-old continues to experience persistent pain with no meaningful intervention. The overall care quality has been so unsatisfactory for myself and my children that we've ultimately decided to seek medical services elsewhere. The reception staff urgently require comprehensive customer service training to improve patient interactions. The nursing staff remain delightful, with no criticisms to offer. However, physician continuity is non-existent, with constant staff rotation and reliance on agency professionals.

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