The Vale Surgery
HN
Huma N. one year ago • From Google
Average
I previously held this medical practice in high regard, but their relocation has completely transformed my experience for the worse. The new online booking and appointment request system is utterly dysfunctional and counterproductive. Their recent changes have only complicated patient interactions. During a critical asthma attack, instead of providing immediate medical assistance, I was callously instructed to send an email while struggling to breathe. Securing appointments has become an almost insurmountable challenge, which is incredibly disheartening, particularly for individuals managing chronic health conditions. I've encountered medical staff who seem indifferent and unprofessional, leaving patients feeling abandoned and unsupported. While I can commend a couple of practitioners like Dr. Kuri and Dr. Nimlan, the majority of the staff's approach to patient care is shockingly inadequate. I implore you to reassess and restructure your current operational methods. If this trajectory continues, you risk systematically driving away your patient base. My sincere hope is that meaningful improvements will be implemented; otherwise, I fear an exodus of patients is inevitable due to the increasingly frustrating and ineffective service model.
Kumar S.