Park Surgery
Sj M. one year ago • From Google
Bad
Terrible service and unhelpful management at park surgery
The clinical staff at this practice are decent, but only if you can actually reach them. From my perspective, management seems intent on structuring the practice to prevent patients from consulting with a Doctor. Despite being registered for over four decades, I was ultimately compelled to switch due to their incredibly frustrating approach to patient care. My parents remain registered and we both experience immense difficulty securing appointments. The reception staff have been abrupt and unsympathetic during stressful health situations where compassion should prevail. When you finally connect with a receptionist, they appear trained to obstruct rather than assist - deflecting patients, avoiding booking appointments, or redirecting you elsewhere when a GP could help. In my father's case, he's even been sent home to await a call from someone ultimately unable to provide assistance. I initially assumed this was standard NHS practice, but my new surgery is remarkably different and superior. Perhaps Park Surgery is simply overwhelmed? Upon lodging a complaint about multiple issues, I received a patronizing response. It's clear this level of service is unnecessary and unacceptable, yet nothing seems to improve at Park Surgery.
Despite some imperfections with the procedure, we have nothing but praise for Irene, who has been incredibly supportive and compassionate throughout our challenges since the start of the year. She..
Park Surgery
Alyssa M.
Terrible cellular service. Calls consistently drop with messages indicating they can't handle the connection, abruptly ending the call. Scheduling appointments is consistently impossible.
Park Surgery
Miss F.
Four years have passed since my last in-person medical consultation. The wait for a mere telephone appointment stretches to three weeks, and even then, it's with a remote physician. Two weeks later,..
Park Surgery
Salvatore D.
I recently tried the Evergreen app and was thoroughly impressed by its speed and effectiveness. Within half an hour of submitting my request, I was already processed. A follow-up consultation with a..
Park Surgery
Chinonso A.
I was pleasantly shocked by how smoothly everything went during today's medical visit. Irene, the nurse practitioner, displayed remarkable compassion and took her time with us. She went above and..
Park Surgery
Konstantinos M.
The medical service is absolutely dreadful, with doctors who seem completely unaccountable. They arbitrarily cancel appointments and reschedule with minimal warning. When the rescheduled day..
Park Surgery
Alex A.
Arrived at Park Surgery early in the day around 8am and successfully secured a same-morning appointment for 9:15am. Dr. Irene Owen provided exceptional care during the consultation, demonstrating..
Park Surgery
Richard W.
I want to express my gratitude to Tara and her colleagues for their exceptional care during the final days of this week in May 2024. Despite facing some difficulties, they remained incredibly..
Park Surgery
Chloé W.
The service was absolutely terrible. The ultrasound technician displayed a complete lack of professionalism from the start. She arrived late and then rushed up the stairs with her patient. Without..
Park Surgery
Edyta P.
Absolutely Terrible Experience, Front Desk Staff Displayed Appalling Attitude and Zero Assistance. Forced my child to endure a grueling 5-hour wait in a crowded area filled with other ill patients...
Park Surgery
Thomas B.
Avoid this medical practice if you have an infant. We urgently required allergy treatment and medication, yet they've been unresponsive to our electronic consultation for nearly a week. On previous..
Park Surgery
Val S.
Mixed experience overall. Struggling with chronic back issues for an extended period, I was experiencing significant discomfort. Initially consulted a trainee medical professional who suggested an..
Park Surgery
Carmen B.
Medical services here are completely useless. I've been unable to secure a GP appointment since the pandemic began. Their online system linking to Dr IQ is broken and non-functional, making it..
Park Surgery
Adam A.
A medical practice completely devoid of physicians, where obtaining a simple prescription signature proves impossible—utterly abysmal and unacceptable.
Park Surgery
Louise C.
I initiated an e-consult early in the morning at 8:10 am. By 11 am, a representative had reached out and scheduled an in-person consultation for the same day at 2:15 pm. The entire process felt..
Park Surgery
tracy o.
Attempting to secure a medical consultation proved impossible. After spending 90 minutes futilely waiting on hold, I was compelled to visit a minor injuries unit, which ultimately contacted the..
Park Surgery
Claire H.
I was incredibly relieved to get an urgent appointment for my infant when she became seriously ill with a severe viral rash. The medical team genuinely listened to my worries and provided..
Park Surgery
Lucy G.
The medical professionals at Park Surgery have supported me during some of my most challenging health moments. Despite being relatively new to Horsham, I've encountered significant medical..
Park Surgery
Laura L.
I am completely full of admiration for Irene at Park Surgery. During my consultation in late May, I can genuinely state that her care has been transformative for me. My gratitude towards her is..
Park Surgery
helsbels h.
The medical practice has drastically deteriorated in recent months. Securing an appointment has become nearly impossible, and the reception staff are dismissive and unhelpful. The situation is..
Park Surgery
Mike G.