Park Surgery
SM
Sj M. 10 months ago • From Google
Bad
The clinical staff at this practice are decent, but only if you can actually reach them. From my perspective, management seems intent on structuring the practice to prevent patients from consulting with a Doctor. Despite being registered for over four decades, I was ultimately compelled to switch due to their incredibly frustrating approach to patient care. My parents remain registered and we both experience immense difficulty securing appointments. The reception staff have been abrupt and unsympathetic during stressful health situations where compassion should prevail. When you finally connect with a receptionist, they appear trained to obstruct rather than assist - deflecting patients, avoiding booking appointments, or redirecting you elsewhere when a GP could help. In my father's case, he's even been sent home to await a call from someone ultimately unable to provide assistance. I initially assumed this was standard NHS practice, but my new surgery is remarkably different and superior. Perhaps Park Surgery is simply overwhelmed? Upon lodging a complaint about multiple issues, I received a patronizing response. It's clear this level of service is unnecessary and unacceptable, yet nothing seems to improve at Park Surgery.
oksana h.