SS

Sharunya S. 3 years ago • From Google

Rating

Bad

Terrible service and unhelpful medical reception staff

The front desk staff at this facility are incredibly discourteous and lack basic professionalism. Every time I attempt to schedule an appointment, I'm subjected to interminable hold times exceeding an hour, only to have the call abruptly terminated without any resolution. Their standard response is simply to instruct me to call back the following day, which they continue to repeat endlessly. These receptionists demonstrate a complete absence of proper etiquette. As public health employees, they should be committed to providing equitable treatment to all patients. Their ineffective and dismissive approach is directly responsible for creating a negative and frustrating experience that ultimately compromises patient care and the overall quality of the medical facility.

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