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Miss M. 2 years ago • From Google

Rating

Bad

Terrible service and unhelpful medical reception staff

I attempted to schedule an in-person consultation today for any future date, as recommended by my physician, but was informed this was unfeasible. When I inquired about calling back another day, I was curtly told that my medical concern wasn't urgent, and consequently, I would never be able to secure a face-to-face appointment. I'm completely bewildered by the current state of this medical practice. The reception staff seem overwhelmed and demonstrate zero willingness to assist. My most recent interaction with Dr. Zetina involved her initially declining to provide a referral until I persistently pressed the issue. Healthcare access should absolutely not be this challenging and frustrating.

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