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Elzbieta E. 5 years ago • From Google

Rating

Bad

Terrible service and unhelpful medical receptionist

I encountered an extremely unsatisfactory and disrespectful phone interaction today with the medical practice's staff. The receptionist's demeanor was unacceptably harsh and made me feel entirely unwelcome. I was attempting to secure a prescription for my friend, who struggles with English, and after two months of using medications from this clinic, I was told she couldn't be registered because her passport copy was supposedly unprintable - with no prior communication about the issue. We specifically visited the clinic to allow them to make their own passport copy, yet the next day she remained unregistered. It's clear we would not be seeking their assistance if it weren't absolutely necessary. I sincerely hope the receptionist will improve her professional approach in future interactions and actually provide the support we require. Helping patients is fundamentally their professional responsibility and what they are compensated to do.

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