PJ

Paul J. 3 years ago • From Google

Rating

Bad

Terrible service and unhelpful medical staff

Orchestra medical practice has seriously deteriorated. Several of their front desk staff are incredibly discourteous and provide zero assistance. Despite coronavirus restrictions being largely over and lockdowns long past, they're still maintaining excessive precautions and seemingly avoiding patient interactions. When I called to request help with my medication, the receptionist was completely unhelpful. I explained I needed to speak with a doctor about my prescription, as I'm unable to function without my tablets due to significant health impacts. I openly shared that I struggle with mental health and memory issues, which caused me to forget ordering my medication, but she was utterly indifferent. She coldly stated it was my responsibility to order and refused to connect me with a doctor, essentially dismissing my urgent situation and abruptly ending the call.

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