HK

Huraira K. 2 years ago • From Google

Rating

Bad

Terrible service and unhelpful medical staff

This is absolutely one of the worst medical experiences I've ever had. I called precisely at 7:59am and within 59 seconds, I was put on hold at 14th in line. The next day, I fortunately booked a doctor's consultation for my daughter who had cut her ankle and was treated in Emergency. After a few days, we needed to show her foot to the GP because it didn't look right. Around 7pm, the doctor asked me to send a picture of the foot. After reviewing, she said the wound needed cleaning and antibiotics due to infection. I requested a next morning appointment through the nurse, and the doctor assured me we would be treated. However, when I called, the reception staff claimed the nurses were busy on Thursday and suggested I go to urgent care. It's ridiculous that a 10-minute procedure would require me to wait 4-5 hours at urgent care, which should be for genuine emergencies, not routine appointments. I desperately wanted to speak with the nurse but was unable to do so.

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