Village Surgery
MS
Mob S. 3 years ago • From Google
Poor
~Very rude receptionists and long waits~ In the post-pandemic landscape, securing a medical appointment has become increasingly challenging. I completed their online registration form, yet only received a response a full week later, by which time I had already pursued alternative treatment options. Despite their website claiming a 2-day response time, this commitment is rarely honored. Recently, they abruptly cancelled my scheduled appointment without any attempt to reschedule. Consequently, I was left without my critical medication, a situation that can be medically dangerous if discontinued suddenly. The receptionist's demeanor was patronizing and arrogant, adamantly claiming I did not require an emergency appointment or urgent prescription. She seemingly believed she understood my medical condition better than I did, and flatly refused to even consult a physician about providing a bridging prescription until my next appointment - which, given their previous cancellation, seemed equally uncertain. As a medical professional myself, her attempts to talk down to me were entirely ineffective. Ultimately, I transferred to another GP practice the same day, who immediately recognized the inappropriate handling of my case. They confirmed that the receptionist had essentially breached their professional duty of care, and promptly issued my medication on the spot, acknowledging the urgent nature of my situation.
Laura A.