Porter Brook Medical Centre

I don't typically write reviews, but after reading some critical comments, I felt motivated to share my experience. Last night, I visited this practice through the hub service since my regular..

Absolutely horrendous customer service. They schedule appointments with confirmation, only to arbitrarily cancel them without any prior communication or explanation. It's incredibly frustrating when..

For the past half year, I've been struggling to secure appointments for both myself and my spouse. The online booking system has been consistently unavailable, showing no open slots for the entire..

Dr Mike Thackray stands out as an extraordinary primary care physician. He truly listens and demonstrates sincere compassion for his patients' health. His commitment to patient care is remarkable,..

My spouse and I have been long-standing patients at this medical clinic for decades. We are both senior citizens past 75 years old. Throughout this time, my husband has received outstanding..

Scheduling a consultation can be challenging, which seems to be a common issue across medical practices these days. Despite this, I consistently find the personnel to be accommodating and supportive.

I contacted the clinic early in the morning to schedule an appointment, anticipating a bit of a wait due to the NHS booking system. While they initially offered a slot for the following week, I..

I'm utterly appalled by my experience today. I had a scheduled midwife appointment through the hospital, despite having moved out of the original postcode area (the hospital had previously assured..

Completely unacceptable service. I scheduled an Asthma Review with Nurse Sheryse Ward 6 days in advance for a 3pm appointment. Upon arrival, the receptionist informed me that my slot had been..

During my two-year tenure as a patient at this practice, my experiences have been remarkably varied. I've attended two appointments - a smear test and a GP consultation - both of which were..

Top-notch physiotherapy services, yet the lengthy wait periods are a significant drawback. The clinic would benefit from improved appointment management.

Scheduling an appointment at this place is incredibly challenging. I consistently attempt to call, but end up being disconnected before even reaching the front desk. There have been instances where..

My most horrific experience was with my previous doctor at Porter Brook Medical Center, a dreadful ordeal marked by indifference, offensive behavior, and severe physical issues endured for a year...

Absolutely appalling service! I've been trying to schedule an appointment for weeks, and it's been a nightmare. Either the phone lines are constantly busy, or if I finally get through, they abruptly..

Ignore not the whispers of discontent, for they may cloud your judgment. My recent encounter with Sheryse was nothing short of extraordinary. Punctuality reigned supreme as I arrived for my 11:30..

I waited an agonizing 28 minutes on the line, desperately trying to schedule an appointment, only to have the call abruptly terminated the moment someone finally picked up. I've never encountered a..

I'm absolutely thrilled with the surgical procedure. My physician demonstrates remarkable compassion. The nursing staff are incredibly warm and supportive. I've enthusiastically referred this..

I've visited this service twice for different issues. The first time, I saw a female doctor who was compassionate, attentive, and didn't dismiss my concerns. She even offered to consult with her..

I've been a patient at pbmc for 6-7 years, and prior to the pandemic, their service was streamlined. However, since Covid, their standards have noticeably declined. For an extended period, Covid was..

Throughout my four-decade journey as a patient at Porterbrook, I've witnessed the immense challenges facing the National Health Service. Yet, even amid these significant challenges, I have..