WM

Walters M. 4 years ago • From Google

Rating

Bad

Terrible service and unhelpful medical staff

After reaching out for an appointment due to ongoing pain, I was told "someone will call you back". When the callback came, I was offered a 5pm phone consultation that conflicts with picking up my children. The phone operator seemed disinterested and dismissive, essentially telling me to accept their terms or get no help. I had to forcefully explain that I'll be in an area with no phone signal and cannot miss collecting my kids, yet was made to feel like an inconvenience. This medical practice, which was once outstanding, has dramatically deteriorated. The service has become so poor that patients are discouraged from seeking necessary medical help - help they are absolutely entitled to receive. I've contributed to National Insurance my entire working life and deserve proper medical support, contrary to the unhelpful attitude of their staff. Despite knowing I'm awaiting a critical biopsy operation, I'm no closer to seeing a Doctor than I was two weeks ago when I initially called and received no response. The lack of care and professionalism is truly frustrating.

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