Hollyns Health & Wellbeing - Clayton
Tash M. 4 years ago • From Google
Bad
Terrible service and unhelpful medical staff
I recently switched to this medical practice, and the reception staff are incredibly unhelpful and discourteous. With my specific health condition, which is quite rare, I've been struggling to find understanding healthcare providers. Recently, my symptoms started resurfacing, and the staff dismissed my concerns, insisting on additional tests. After completing the tests, which came back clear, I was promised a follow-up call to discuss potential further investigations. Three weeks have passed with no communication. The receptionists remain uncooperative and dismissive. When I attempted to schedule an appointment, I was instructed to call at 8 AM, but even then, the lines are perpetually busy until 9, by which time all appointment slots—including emergency ones—are completely filled. I'm seriously considering changing healthcare providers due to these persistent issues. On the rare occasion I do secure an appointment, the experience remains frustrating. During my last telephone consultation, despite the doctor's polite demeanor, I felt unheard and rushed. The constant reminder of the appointment's time limit made me feel like my concerns were secondary. While I understand they manage multiple patients, this approach of hurrying patients and not genuinely listening only erodes patient trust.
The service is abysmal. Repeatedly, they've arbitrarily discontinued my prescriptions without warning, including my statin medication, claiming a review was necessary but failing to even conduct a..
Hollyns Health & Wellbeing - Clayton
David O.
Despite being registered at the Allerton Health Centre, I recently had an exceptional experience at the Clayton centre. At 8:10 am, I called and explained that two rounds of antibiotics had been..
Hollyns Health & Wellbeing - Clayton
Lucy R.
I met with an incredibly compassionate nurse (I think she was called Emma) who was exceptional and truly helped me feel relaxed. As anticipated, the phone lines are congested in the early hours, but..
Hollyns Health & Wellbeing - Clayton
hooch h.
I got a message suggesting I schedule a medication consultation with a nursing professional. I called the medical center and was third in line at 11:45, but was connected surprisingly quickly within..
Hollyns Health & Wellbeing - Clayton
Sharon H.
The surgical facility desperately requires a comprehensive CQC reassessment, as its performance was already subpar prior to the pandemic and has now deteriorated catastrophically. For working..
Hollyns Health & Wellbeing - Clayton
Ronnie H.
I was able to schedule a convenient time slot and received excellent care from all staff members I encountered. The post-appointment communication was also satisfactory.
Hollyns Health & Wellbeing - Clayton
Rob S.
Their prescription management is an absolute shambles. It's an insult to even label this as a health and wellness service.
Hollyns Health & Wellbeing - Clayton
Kyle B.
My prior interactions with this organization through professional channels were incredibly frustrating, and as someone whose partner is a patient, I am continuously astounded by their remarkably..
Hollyns Health & Wellbeing - Clayton
Siraj A.
Booking an appointment here is an absolute nightmare. Their scheduling system feels like it's stuck in the past, making the entire process incredibly frustrating. After numerous failed attempts, I..
Hollyns Health & Wellbeing - Clayton
Entwined E.
Total embarrassment. Steer clear of this place.
Hollyns Health & Wellbeing - Clayton
Spencer420 S.
If a zero-star rating existed, I'd absolutely assign it to this medical practice! The staff and receptionists display abysmal attitudes and completely lack patient interaction skills. Despite an..
Hollyns Health & Wellbeing - Clayton
Luke A.
The medical practice follows typical protocols, but their morning appointment scheduling at 8am is impractical. There's no online booking option, and booking future appointments is challenging. When..
Hollyns Health & Wellbeing - Clayton
Anonymouse
The appointment was 20 minutes late. Whilst waiting I was in the main reception and not a further, unsigned reception area and I was worried being hard of hearing that I’d missed my name being..
Hollyns Health & Wellbeing - Clayton
Zawar K.
Utterly unacceptable customer support from start to finish! While battling Covid recently, I've been attempting to connect with their team, but it's been a complete nightmare. Neither at home nor at..
Hollyns Health & Wellbeing - Clayton
Hal b.
What an absurd medical practice. I attempted to schedule a doctor's consultation at 8am, only to find myself in a phone queue at position 35, which abruptly disconnected at 8:20am. Upon redialing, I..
Hollyns Health & Wellbeing - Clayton
Nobody (.
Excellent medical professionals and top-notch care
Hollyns Health & Wellbeing - Clayton
Lord F.
Genuinely convinced this medical practice is operated by sadists who display zero empathy, from the receptionists to the nursing staff - and the doctors are practically invisible. Booking an..
Hollyns Health & Wellbeing - Clayton
Sam C.
Utterly unprofessional medical practice that endangers patient safety through prescription errors and negligence. - Phone lines are a nightmare, with wait times stretching between 20-45 minutes -..
Hollyns Health & Wellbeing - Clayton
Ash S.
Absolutely terrible. I've been calling daily for a week, and every single time they claim they're completely full and have stopped allowing advance bookings. It's completely ridiculous and..
Hollyns Health & Wellbeing - Clayton
Kila K.
I arrived for a DVLA appointment, following the letter's instruction to avoid fluids for 2 hours before the urine test. However, Dr. Suleyman immediately requested the sample, and when I asked for..
Hollyns Health & Wellbeing - Clayton
Iain (.