GT

Gwen T. 8 years ago • From Google

Rating

Bad

Terrible service and unhelpful medical staff nightmare

If I could assign zero rating, I absolutely would. I've been a patient at this practice for over two decades. Yesterday, I called the usual phone number to schedule an appointment at 9:10, only to be told the sole available slot was with a nurse practitioner at 6pm. When I arrived for my appointment, the office was closed! This morning, I was informed by an incredibly unhelpful receptionist that I should have gone to Draycot Road - since when? April, apparently. I've received no communication about this location change, and since I'm not a frequent visitor to my GP, this came as a complete surprise. I was then told no appointments were available today and was instructed to call back tomorrow. However, I'm working a night shift tonight, so that's impossible. The entire experience has been incredibly exasperating, especially given that I'm clearly unwell and in need of medical attention !!!!!!

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