BB

Barua B. 2 years ago • From Google

Rating

Bad

Terrible service and unhelpful medical staff nightmare

Absolutely terrible service. I'm dealing with an infection and was forced to wait on hold for 25 minutes, even having to walk to the GP while waiting. When the receptionist finally answered, I explained that I'd just returned from A&E and was directed to book a local GP appointment. However, she completely ignored my explanation and repeatedly insisted I go to Barking emergency. When I tried to speak to a manager, she told me I'd need to book an appointment just to file a complaint, and they couldn't even schedule a callback for the next morning at 8am. What's the point of having a contact number if they won't actually help patients? Their behavior is completely unprofessional, and I'm definitely filing a formal complaint with the NHS.

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