Carpenters Practice
MM
Marina M. 2 years ago • From Google
Bad
I'm modifying my previously glowing 5-star review (included below for full transparency). The compassionate doctors I once appreciated have apparently departed, and new management has taken over. I was a loyal patient for years, but recently the practice has dramatically declined. For two weeks, I've been unsuccessfully attempting to connect with a physician. During my last call, I was assured a doctor would contact me by 5pm. No communication occurred. The following day, they claimed no record of such a commitment. This time, they mentioned texting a doctor about potentially cancelling my appointment. I'm genuinely perplexed about what these medical professionals actually do if patients cannot reach them. What mysterious appointments get cancelled on the same day? Everyone must call at 8am for scheduling, and I've never heard of a patient being smoothly rescheduled. When I emphasized the urgency of my situation to a receptionist, their response was to direct me to the hospital's A&E. The reception staff demonstrates profound incompetence - and appears to have extremely limited English comprehension. I would explain my issue, and they would respond with something entirely unrelated. I even offered to speak more slowly and asked them to confirm their understanding, to which they dismissively replied, "ok you don't require interpreter." Total indifference and professional ineptitude. ------------ My original review, for transparency's sake: I consistently experienced positive interactions with this GP. The 8am calling system was inconvenient, but they demonstrated flexibility during emergencies, often accommodating same-day appointments. Doctor Lee was particularly exceptional - genuinely attentive and considerate of my concerns. He proactively scheduled a follow-up to ensure my referral was properly managed.
Ketty T.