MG

Marie G. 7 years ago • From Google

Rating

Bad

Terrible service and unhelpful medical staff nightmare

I have absolutely zero confidence in this medical practice, and it's undoubtedly the most disappointing healthcare facility I've encountered. During previous visits, the waiting areas are packed, and I frequently observe visibly frustrated patients, which speaks volumes about their service! We've been attempting to secure a GP appointment for today, after wasting countless hours in the emergency room yesterday. The surgery's receptionist recommended we visit Knowsley walk-in clinic or wait until tomorrow to complete an online assessment before 1:00 PM (presumably to guarantee an immediate appointment). After consulting with a surprisingly helpful receptionist at the walk-in centre, we discovered they only have nurses, not doctors. She directed us to call 111. Surprisingly, this number connects you with a physician within 20 minutes, who then arranged for Cornerways surgery to contact us promptly. Eventually, we were connected with Nutgrove surgery, who ultimately provided us an evening appointment. We are genuinely grateful to Nutgrove surgery and now understand the valuable resource of dialing 111. I strongly believe the Cornerways management requires serious scrutiny, as the reviews for this practice are absolutely abysmal! Their customer service is completely unacceptable!

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