JK

J K. 3 years ago • From Google

Rating

Bad

Terrible service and unhelpful medical staff nightmare

Something is seriously amiss with this medical practice!!!! Their phone line remains engaged until late morning, despite their website claiming they open at 8am... The reception staff are utterly incompetent, discourteous, negligent, and arrogant.... I visited to obtain medical records for myself and my daughter due to relocation plans, and was instructed to contact them after finding a new practice before accessing information. Upon doing so and having my new surgery request my NHS number, I called to retrieve the details, only to have the information flatly refused... They insisted I must return in person with identification. I attempted to explain I was many miles away, but the staff member was completely indifferent.... Their customer service attitude is abysmal and profoundly unhelpful.... Now I'm forced to contact NHS direct to secure our medical records so we can register with a new practice... This medical practice demands investigation by local authorities... Not only is scheduling an appointment impossible, but even basic communication with reception is a nightmare... Steer clear of this surgery!!!!

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