Orchard Surgery
Jessica C. 5 years ago • From Google
Poor
Terrible service and unhelpful medical support
I received treatment for an infection, and the medication was effective for three days before losing its potency, causing me to experience even more intense pain. When I called to explain my situation, emphasizing that I'm pregnant and in significant discomfort, I was dismissively told there was nothing wrong with me. This was particularly frustrating since I had been previously treated for the same infection just a week earlier. If their assessment was correct, it would mean the previous treatment was essentially useless and ineffectively administered. The representative I spoke with seemed incredibly unprofessional and inexperienced. When I tried to communicate the severity of my condition, highlighting the potential risks of an untreated infection during pregnancy, he responded with remarkable immaturity. His suggestion that he would terminate the call if I continued expressing my concerns was absolutely inappropriate for someone in a customer service role. His behavior demonstrated a complete lack of empathy and suggested that the organization is more concerned with their own interests than patient welfare. It's disheartening to encounter such indifference, especially when dealing with a health issue. To anyone facing similar challenges, stay resilient and advocate for yourself.
Terrible customer support, completely unsatisfactory experience.
Orchard Surgery
Scott D.
Absolutely top-notch physician with an incredibly friendly and welcoming front desk staff who always greet you with a smile and exceptional customer service.
Orchard Surgery
Daniel E.
Scheduling is severely delayed by 90 minutes. The surgical experience falls short of expectations. I'm definitely seeking an alternative medical facility!!
Orchard Surgery
Anna A.
Terrible medical practice with zero patient empathy. Anyone contemplating treatment at this facility should steer clear - you might actually receive more compassionate care from an animal clinic.
Orchard Surgery
Kelly M.
Orchard Surgery - Undoubtedly the most exceptional medical practice my kids have ever been enrolled with. The staff are incredibly child-friendly, and scheduling appointments has always been..
Orchard Surgery
Chantelle N.
I submitted my infant's prescription over a week ago last Monday, and I'm still being informed that it hasn't been processed. By Friday, the staff claimed it was in their basket, and then a week..
Orchard Surgery
Andy L.
I want to express my heartfelt gratitude to Orchard Surgery for their exceptional patient care. The triage nurse was incredibly prompt in returning my call when I needed medical attention, which I..
Orchard Surgery
Angela S.
Carol Picken ANP provides outstanding medical attention. My spouse has consulted her twice lately, and each consultation has been remarkably effective. She truly pays attention to the patient's..
Orchard Surgery
Stacey B.
Truly exceptional medical professionals.
Orchard Surgery
Sylvia C.
Absolute admiration for the medical team's dedication throughout the pandemic and continuing into the current period
Orchard Surgery
Gaz M.
The surgical experience was utterly deplorable. I'm at a loss for words to express my frustration. The phone wait time is excruciating, ranging from 10 to 15 minutes before anyone even picks up...
Orchard Surgery
Julie T.
I've been rushed to the emergency department three times recently, and today when I attempted to schedule a doctor's appointment, I was informed I must call at 8am for triage before booking. I'm..
Orchard Surgery
Richard A.
Absolutely dreadful. Fresh from my hospital discharge following a liver transplant, this medical practice is denying me critical medication. I'm completely blocked from consulting my physician, as..
Orchard Surgery
Sadie I.
Absolutely useless service that can't handle the simplest task of renewing a recurring medication. Their system is completely broken, and I'm frustrated beyond belief at how incompetent they are at..
Orchard Surgery
Sue w.
My son, who has been with Orchard Surgery since childhood and received all his vaccines and check-ups there, needed a straightforward medical form completed - just basic measurements like height,..
Orchard Surgery
Amanda H.
Recently moved to the neighborhood and chose this medical practice as it's closest to us. The staff were incredibly friendly and accommodating. My visit today was perfect in every way. Convenient..
Orchard Surgery
Anna L.
Staff consistently demonstrate a helpful attitude, adapting well to present circumstances. The front desk personnel are consistently courteous and professional. My sole observation is that..
Orchard Surgery
Iain M.
As someone who typically transports older patients, I find it deeply distressing that many are forced to wait outside for extended periods, often exceeding ten minutes. These patients consistently..
Orchard Surgery
Kerry V.
The medical team at this facility, led by Doctor Goodman, demonstrates exceptional skill and proficiency during surgical procedures.
Orchard Surgery
Katie B.
I've consistently found it simple to secure same-day consultations whenever necessary. The waiting time is always minimal upon arrival. The personnel are delightful, well-informed, and instantly..
Orchard Surgery
M4tt 7.