Park Lane Practice
Jason S. 4 years ago • From Google
Bad
Terrible service and unhelpful receptionists
If I could give zero stars, I would. Forced to reluctantly award a single, undeserved star. Getting an appointment here seems impossible, and the front desk staff offer zero meaningful guidance. Quick update: spent 52 minutes on hold today, burning through £3 of phone credit. The so-called "receptionist" was completely clueless about medical terminology and contradicted the information from yesterday's call. Previously, I was made to feel stupid for calling in the afternoon, told to ring at 0830, but today's staff suggested afternoon calls are best. Absolutely pointless. The most constructive suggestion was to go private - which I suspect is exactly what the healthcare system wants. Still completely in the dark about how to secure an appointment at this place.
Absolutely stellar customer support just now. The representative was incredibly helpful and made every effort to help me track down my lost medication, and I cannot thank her enough for her..
Park Lane Practice
Shayne S.
This establishment is an absolute disaster and deserves to be shut down immediately!
Park Lane Practice
Amelia A.
Terrible ordeal waiting endlessly for an appointment after being incorrectly referred. The physician completely disregarded both my concerns and the recommendations from my physiotherapist.
Park Lane Practice
Angela E.
The medical practice is absolutely dreadful, and I've been a long-standing patient experiencing the worst service ever. Whenever I attempt to schedule an appointment, I'm constantly redirected to..
Park Lane Practice
Hermon T.
The service is extremely subpar, particularly at the reception desk. The staff demonstrate a distinct lack of hospitality towards patients, making for an unwelcoming and uncomfortable experience.
Park Lane Practice
Phil S.
I visited the medical facility this Monday to receive my blood test outcomes. While the findings weren't favorable, the manner in which the information was communicated was exceptional. The staff..
Park Lane Practice
Carla S.
During Chris and Elizabeth's leadership, the practice was exceptional. Currently, the quality of care is inconsistent and unpredictable. A specific staff member, who claims to be a nurse,..
Park Lane Practice
FABIANO P.
1 star reluctantly awarded, as the medical facility's staff demonstrate deeply problematic racial biases, even among those with immigrant origins. When patients request language interpretation..
Park Lane Practice
Danilo M.
I was compelled to take my spouse to the emergency room due to the impossibility of scheduling a timely doctor's visit. After an entire week, we finally secured an appointment, yet no diagnostic..
Park Lane Practice
tasha k.
Upon relocating to this area, I became a patient at this medical practice a short while back, and they've been absolutely superb. The registration process was incredibly smooth and straightforward...
Park Lane Practice
karen s.
Exceptional support with a highly competent team. I was impressed when I contacted them and quickly connected with a physician, who then scheduled an in-person consultation for the very next morning.
Park Lane Practice
Sara S.
Consistently disappointing service! Your chances of assistance seem to depend entirely on personal connections with the front desk staff. Be prepared to schedule your appointment a minimum of two..
Park Lane Practice
Steven C.
The medical staff appears competent, but I've never had the opportunity to meet my physician face-to-face. I remain completely unfamiliar with their appearance or personal characteristics.
Park Lane Practice
grace W.
The surgical clinic's customer service is extremely disappointing. The staff demonstrate a severe lack of professionalism and empathy. Their personnel seem completely unsuitable for healthcare work,..
Park Lane Practice
Kay S.
On 11 September, I visited the doctor for a consultation. The examination was comprehensive, and the physician was meticulous in his approach, recommending a two-week urgent referral to GWH...
Park Lane Practice
Carla S.
Looking to feel like a nuisance? This medical practice is perfect for you. Getting a fit note for my employer has been a nightmare. I've been waiting over three weeks, and every interaction makes me..
Park Lane Practice
Julie M.
My son managed to secure an appointment today, but the doctor completely disregarded his concerns. This same physician had previously contacted my son in April, indicating a liver issue and..
Park Lane Practice
dave g.
I wished to rate this experience as a complete zero, but the system prevented me. Following an exhausting phone call exceeding an hour, I concluded that a written correspondence might expedite..
Park Lane Practice
Marcela F.
I'd give this zero stars if the rating system allowed it.
Park Lane Practice
Kirjava K.
I was left in a dire situation when their pharmacy staff was completely absent for over ten days. I was forced to desperately plead for my recurring medication refill before my supply ran out in..
Park Lane Practice
Tim A.