CS

Colin S. one year ago • From Google

Rating

Bad

Terrible service and unhelpful staff at brooke surgery

If you visit Brooke surgery, be prepared for a frustrating experience. You'll spend your time filling out forms and then endlessly waiting. The reception staff sit idly behind their desks and computers, showing minimal concern. Their service is far from satisfactory, and the situation could potentially deteriorate quickly. During my visit today, I attempted to address an urgent matter, explaining everything in detail to the staff member. However, they appeared completely disinterested and unengaged. Despite being a long-time patient at this surgery, I've noticed the recent changes are decidedly negative. The overall quality of care and attention has significantly declined, making the entire experience thoroughly unsatisfactory.

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