Kingswood Surgery
C B. 8 years ago • From Google
Bad
Terrible service and unhelpful staff at kingswood surgery
Kingswood Surgery's customer service is absolutely terrible. Getting through to them is a nightmare, with constantly engaged phone lines or no response at all. During my first midwife appointment before Christmas, the midwife failed to provide crucial information about my initial hospital visit. I spent the last fortnight attempting to contact them, initially being told the midwife was on vacation, and then informed she had actually left the practice. Their receptionist was extremely unhelpful and dismissive, responding to inquiries with a curt "I don't know" and "I can't help". This isn't my first negative encounter with them. Two years ago, I consulted a doctor multiple times regarding my eczema, with zero improvement. When I requested a dermatology referral, the doctor sent me to another GP specializing in dermatology in a remote village. Throughout my experiences, I have never once felt that this surgery prioritizes patient care or demonstrates any genuine concern for their patients' needs!
Throughout our entire lives, my family has relied on this medical practice, and we are profoundly appreciative of the dedicated healthcare professionals. We want to extend our heartfelt thanks to Dr..
Kingswood Surgery
Jenny M.
I've been bringing my children to this medical practice for nearly a decade and a half. Understanding the challenges confronting the National Health Service, I truly appreciate that most..
Kingswood Surgery
David W.
Arrived for scheduled blood draw. Spent quarter of an hour waiting before being called in.
Kingswood Surgery
Reem A.
Careless personnel who misplace crucial medical documents, fail to track referrals, and cause significant waiting periods. Patients are forced to persistently make follow-up calls and essentially..
Kingswood Surgery
Chloe C.
I was thoroughly impressed with the service during my urgent doctor's consultation. The administrative and medical personnel were compassionate, competent, and supportive. The online scheduling..
Kingswood Surgery
Peter R.
I recognize the challenges facing NHS staff and GPs, but my experience at Kingswood has been frustrating due to issues beyond personnel shortages. The problems stem from fundamental administrative..
Kingswood Surgery
Suzanne F.
I've consistently held Kingswood Surgery in high regard and have been their patient my entire life! While I recognize the changes brought on by the pandemic, I'm finding the current process..
Kingswood Surgery
Danny B.
I've been a patient at Kingswood Surgery for nearly a decade, and I'm thoroughly impressed with the exceptional level of care and compassion they provide. Despite the difficulties faced by NHS..
Kingswood Surgery
Samuel D.
During the Easter holiday, my father fell ill while visiting us. We managed to secure a same-day medical appointment, and he was examined by Dr Appleby. The consultation was comprehensive, and the..
Kingswood Surgery
Tom O.
The medical professionals at Kingswood demonstrate remarkable commitment and compassion. It's evident that the recent global health crisis has left its mark. Consequently, the practice's operations..
Kingswood Surgery
Steven H.
They consistently demonstrated adequacy in pediatric care, but failed to provide support when my partner struggled with depression, which has since ended. They refused to evaluate my medical..
Kingswood Surgery
Aileen M.
The medical staff consistently demonstrate exceptional dedication, with Dr. Wilcox standing out as particularly compassionate, competent, and courteous. Most administrative personnel are equally..
Kingswood Surgery
Gee B.
I'm astounded that this medical practice receives any negative feedback. For half a decade, I've been a patient here. Every single physician is compassionate and exceptionally skilled. The front..
Kingswood Surgery
Lone T.
I'm deeply disappointed with this medical experience. Dr. Wilcox repeatedly labels me as an addict in his correspondence, even accusing Highlands House of advising against prescribing stronger pain..
Kingswood Surgery
John W.
Over my decades-long relationship with this practice, I've witnessed a gradual transformation. While the quality remains fundamentally sound, systemic pressures have undeniably impacted the patient..
Kingswood Surgery
Liz S.
Dr. Bowes consistently provides top-notch care, and the staff is consistently courteous. The reception team has always been professional, with just one minor instance of less-than-ideal service.
Kingswood Surgery
esme m.
Incredibly responsive healthcare provider - submit an online inquiry and they promptly reply within just a few hours. Hands down the most exceptional general practitioner I've ever encountered.
Kingswood Surgery
AL A.
Terrible medical procedure. The staff shows complete indifference to your concerns, and the physicians resort to searching online for information about your condition, ultimately providing zero..
Kingswood Surgery
A 3.
The reception staff at this practice are absolutely appalling, displaying the most dismissive and demeaning attitude I've ever encountered. They routinely brush off patient concerns, claiming issues..
Kingswood Surgery
Fil3mon F.
I appreciate this service, with no problems for myself or my child. The staff consistently demonstrate courtesy whenever I contact them. They are supportive and maintain a professional demeanor.
Kingswood Surgery
Bex B.