CB

C B. 8 years ago • From Google

Rating

Bad

Terrible service and unhelpful staff at kingswood surgery

Kingswood Surgery's customer service is absolutely terrible. Getting through to them is a nightmare, with constantly engaged phone lines or no response at all. During my first midwife appointment before Christmas, the midwife failed to provide crucial information about my initial hospital visit. I spent the last fortnight attempting to contact them, initially being told the midwife was on vacation, and then informed she had actually left the practice. Their receptionist was extremely unhelpful and dismissive, responding to inquiries with a curt "I don't know" and "I can't help". This isn't my first negative encounter with them. Two years ago, I consulted a doctor multiple times regarding my eczema, with zero improvement. When I requested a dermatology referral, the doctor sent me to another GP specializing in dermatology in a remote village. Throughout my experiences, I have never once felt that this surgery prioritizes patient care or demonstrates any genuine concern for their patients' needs!

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