The Robert Darbishire Practice
ID
Ian D. 2 years ago • From Google
Bad
The quality of this medical practice has been steadily declining in recent years. As a patient registered for over three decades, I previously held the service in high regard. Now, it seems their primary objective is to dismiss patients as quickly as possible. A recent incident perfectly demonstrates this: I missed a GP's call by mere seconds, and when the doctor redialled within half a minute (while I was simultaneously trying to reach them), I was disqualified from obtaining an appointment that day due to the two missed calls. I am now forced to wait until Monday, three days later, to attempt scheduling again. Upon contacting the surgery, the receptionist's demeanor was insensitive and verged on rudeness. This is not an isolated incident, but a recurring experience with this practice. While I fully understand the immense pressures facing the NHS, such treatment of patients remains inexcusable.
R T.