JM

Jm M. 3 years ago • From Google

Rating

Bad

Terrible service and unhelpful staff avoid this place

I recently relocated to this area and initially signed up, but have now registered elsewhere due to the subpar service. It seems the staff might be overwhelmed, but the receptionist was incredibly unhelpful. When I explained I needed to resolve an administrative matter and book an appointment, the response regarding the admin issue was essentially that they don't provide updates on potentially important information. As soon as I clarified that point, she appeared eager to end the call. Upon attempting to schedule an appointment, I was informed—almost gleefully—that there's a week and a half waiting list. Nobody enjoys seeking medical attention if it can be avoided. Receptionists serve as the initial point of contact for patients, and it's crucial that they are both capable and willing to assist. Even the smallest display of empathy and genuine desire to help can make a significant difference in a patient's experience.

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