White House Surgery

It's unfortunate that individuals typically share feedback about NHS services only when frustrated. While the White House surgery isn't without flaws (what healthcare provider is?), I've..

Called the clinic and encountered a reception staff member who displayed a complete lack of empathy when I shared details about my son's severe mental health struggles. I explained how his..

The staff member I spoke with was incredibly discourteous, only offering same-day consultations and refusing weekend appointments. For anyone working a standard weekday job, getting a doctor's visit..

I attempted to schedule an appointment for my mother and called precisely at 8:30, only to be told they were completely booked for the day and at full capacity. When I questioned how this could be..

Utterly abysmal. It's become impossible to secure an appointment or connect with any staff member via telephone recently, and on the rare occasion you manage to reach reception, they are hostile,..

I've been registered with this medical practice for over a quarter-century. The compassionate and supportive staff are unfortunately overshadowed by the consistently discourteous behavior of a few..

Perpetually left hanging, promised delivery that never materializes. Each time I reach out, I'm met with vague assurances that the item will arrive "sometime today" - but nothing ever comes through.

Terrible customer support experience. I filled out the online consultation form, only to receive a notification claiming they would contact me between 8 AM and 5 PM. Instead, I got a missed call at..

Absolutely no praise for this medical practice. The front desk personnel are discourteous and ineffective, and the physicians are unresponsive. We scheduled a morning appointment for our..

Enjoyable establishment. Welcoming employees. Comfortable dining space. Limited to curbside parking, however.

The entire medical team, including front desk personnel, nursing staff, and physicians, were incredibly welcoming and supportive throughout my visit.

Complete chaos here. I've been waiting all day for a callback regarding my daughter's situation, and I missed their call by mere moments. Now, a discourteous receptionist suggests I might not even..

Utterly heartless medical professionals with zero compassion.

Quick and professional response through electronic communication consultation

Completely Unacceptable medical care Absolutely zero assistance regarding my son's situation, with both the physicians and Royal Victoria Hospital shirking any accountability for addressing his..

Scheduling a doctor's appointment is challenging, requiring a morning call-back system even for routine visits, with patients needing to justify their medical needs to nurses. Some GPs prefer phone..

Excellent navigation device, but the mental health support has been a nightmare. The person responsible for follow-up calls regarding appointment scheduling comes across as incredibly insensitive..

During my mother's final days, the staff at this medical practice demonstrated exceptional compassion and support that made an immense difference for both my mum and myself. Their genuine empathy..

The front desk staff this morning were incredibly friendly and supportive. They assisted me in resolving my issue and took care of everything perfectly. I'm truly grateful to the reception team and..

Securing a medical consultation at this practice is an incredibly challenging process due to their convoluted administrative procedures. This approach effectively prevents vulnerable patients from..