MA

Mr A. one year ago • From Google

Rating

Bad

Terrible service and unprofessional gp centre attitude

Extremely exasperated today after an incredibly frustrating encounter. I had a scheduled consultation today following a 4-week wait. My appointment was set for 11:20am. I arrived just 3 minutes past the designated time at the medical center. Umbreen greeted me with a hostile demeanor, declaring, "You're late, sit down, and I'll determine if the doctor will see you." I apologized, explaining I was delayed by traffic. She showed absolutely no empathy. I waited patiently for 20 minutes before being informed by Umbreen that the doctor would not accommodate me due to my tardiness. I've been a long-standing patient at this practice. I'm thoroughly disgusted by their approach. In previous visits, I've consistently been punctual, yet routinely subjected to 20-30 minute waiting periods beyond my scheduled time. I would comprehend if appointment times were strictly adhered to, which they never are. Therefore, I'm completely outraged by the unprofessional conduct and apparent indifference demonstrated by this surgery. I firmly believe they urgently need to re-evaluate their customer service standards and professional ethics. I'd prefer to give less than 1 star, but Google requires a minimum 1-star rating for reviews. Deeply frustrated and emotionally distressed, I've been instructed to wait until the 24th for another appointment. It's abundantly clear this GP has zero concern for their patients.

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