SW

Shantell W. 4 years ago • From Google

Rating

Bad

Terrible service and unprofessional medical care nightmare

This medical practice is absolutely absurd, selectively treating patients. I've been waiting for referrals for myself and my child since last year, and it turns out the GP didn't even send the referral to the correct specialist. Stay away from this clinic at all costs. When I tried to book a routine appointment, I was told none were available. However, after calling 111, I discovered they actually had three appointments this week but refused to provide me with one at Sandy Lane surgery. There's a receptionist who desperately needs customer service training - she's consistently rude, unhelpful, and incredibly unpleasant. Her attitude is completely inappropriate for a role that requires interacting with patients, and she clearly shouldn't be working in a position that involves dealing with people.

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