The Avenue Surgery

Top-notch surgical experience. Compassionate and dedicated medical team who went above and beyond.

I've spent countless attempts trying to reach them - 224 calls in just an hour - and it's clear they have no respect for working professionals' time. The reception staff are incredibly incompetent,..

Incredibly helpful when my relative needed assistance! Much appreciation.

Terrible experience. Booking an appointment has become an absolute nightmare. Their online system shows no availability for months, which is my go-to method due to my medical conditions. Forced to..

Extremely disappointing primary care practice. They've been chronically short-staffed for an extended period, and there's minimal continuity among the healthcare professionals who are employed. I..

Completely inaccessible, with over 400 phone attempts. Their policy choices show zero consideration for patients' ongoing medication needs. Regrettably, this service has severely deteriorated for..

The Avenue surgery is demonstrating remarkable dedication to maintaining exceptional patient care despite challenging staffing and financial constraints. Upon entering, one can immediately observe..

I might typically complain, but I absolutely must give credit where it's due. During an urgent medical visit today, I experienced the most remarkable transformation I've ever witnessed at a..

Spent hours repeatedly calling, only to be constantly informed that no appointment slots exist. Incredibly frustrating and disheartening experience. 😫

I typically have no issues with this medical practice, but on June 24th, I encountered significant difficulties scheduling an appointment. I attempted to call nine times throughout the morning..

I scheduled my Flu vaccination approximately three weeks in advance for Monday, December 13th, but was unexpectedly contacted by the medical practice yesterday, requesting to reschedule due to their..

Absolutely terrible guidance from my initial doctor, who claimed everything was normal and failed to comprehend my concerns. I ultimately invested in a private consultation with an endocrinologist..

Completely revolting experience with an incredibly discourteous front desk staff. They contacted me regarding my child's prescription and instructed me to phone back later. When I did, I was..

I've been attempting to reach their customer service for a month now, and it's been incredibly frustrating. Every time I try calling, I'm met with either complete silence, an automated recording..

The medical practice is an absolute nightmare. Their phone lines are perpetually jammed, and after three weeks of relentless attempts—over 1,500 calls between my partner and me at various hours and..

An absolute disaster of a medical practice. Their scheduling is non-existent, and they're perpetually understaffed. I'm struggling to adjust my antidepressant medication, which is significantly..

Getting an appointment by phone with the medical practice is absolutely ridiculous. It's impossible to get through, and I desperately need to see my own doctor. I'm completely frustrated with this..

Zero communication via email or phone. I've observed 4 reception staff members who seem more interested in socializing than working. The employees are discourteous, unhelpful, and display a terrible..

Impossible to secure an in-person consultation over the past eight months. If you're hoping to actually meet with a physician, steer clear of this medical practice.

Wasted nearly half an hour attempting to connect, and after finally getting through, I endured another 40 minutes waiting, only to be told no appointments were available and advised to ring 111..