TP

Tom P. 2 years ago • From Google

Rating

Bad

Terrible service and unprofessional medical practice

I am utterly frustrated with Marlow Medical's subpar service. After entrusting them with a medical form that they initially accepted and claimed they could process, I was shocked to receive a text a week later informing me they couldn't complete it and had left the form at reception for me to retrieve. Their failure to provide a proper phone call or comprehensive explanation perfectly illustrates why their reputation in the community is so negative. The staff at Marlow Medical's lack of communication reveals a profound disregard for patients' circumstances, effectively eroding any sense of trust and making patients feel completely insignificant. This is far from an isolated incident of poor service. A quick glance at the reviews here and those for the private GP on Crown Street reveals systemic problems with the practice's management. Fortunately, I've discovered I'm eligible for another GP practice, and I swiftly completed the registration form. I strongly recommend everyone in a similar situation to investigate alternative options.

Other reviews for The Marlow Medical Group