BW

Brian W. 4 years ago • From Google

Rating

Bad

Terrible service and unprofessional medical staff

I've been a patient at this surgery since 2014, and I've never been treated so poorly. After fracturing my neck in July 2021, I've only seen the doctor once, and as of August 16th, 2021, I still have no appointment. Every time I call, I'm met with endless excuses about doctor availability or consultation options. The reception staff are incredibly unprofessional - if they dislike what you say, they simply hang up or respond with complete disrespect. One of the most frustrating aspects is their constant false promises about medication availability at the pharmacy. I've arranged lifts with family and friends multiple times, only to discover they've sent nothing over. The staff are absolutely useless, and I'm shocked the medical board hasn't investigated this surgery for such poor practice. I'm hoping this review prompts some action, and I'm now taking the advice of a solicitor by recording all conversations to document their incompetence.

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