RD

Robin D. one year ago • From Google

Rating

Bad

Terrible service and unprofessional medical staff

Called the day before regarding my wife's prescription, which had been submitted over a week prior and remained unprocessed. Staff claimed the doctor was on vacation but guaranteed the prescription would be sent to the pharmacy for pickup that day. When I followed up, the pharmacy still hadn't received it. The surgery staff informed me the doctor was unavailable and I would need to call back on Monday, despite my wife urgently needing her medication. When I expressed frustration about their poor service, I was accused of being rude and the representative abruptly ended the call. To the surgery staff: if you performed your responsibilities competently, you wouldn't face criticism. This practice has significantly declined; it now appears more concerned with internal convenience than patient care.

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