TA

The A. 3 years ago • From Google

Rating

Bad

Terrible service and unprofessional medical staff

I'm thoroughly frustrated with this medical practice, despite being a long-time patient. Since COVID, they've been using the pandemic as an excuse to constantly claim 'WE ARE FULLY BOOKED, CALL AT 8 IN THE MORNING OR GO TO A&E' When we call at 8, the phone line remains jammed until 10, and if you miraculously get through, they still insist they're fully booked. Call the next day, and it's the same story. Looking at other reviews, everyone seems to face this appointment nightmare, which makes me wonder who exactly is filling these supposedly booked slots when most patients can't even schedule a visit. We're better off going straight to A&E, reminiscent of that classic Little Britain sketch where the response is always 'Computer says, NO' One of the doctors bizarrely started comparing her own weight to my 9-year-old son, remarking, 😲 'you're the same weight as me,' when he clearly looked underweight. We sought help, and instead, she completely undermined my son's confidence. I can't recall her name, though she was a Tibetan lady... Truly abysmal service, with the sole bright spot being Dr. Niece, who is absolutely fantastic. The single star is exclusively for her.

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