Priory Surgery

My perspective appears to diverge from numerous other reviews. The entire reception staff, particularly Maria who promptly followed up with a callback to schedule an appointment, along with her..

Completely unacceptable, the staff's behavior was appalling and they displayed total indifference. I understand workplace stress exists, but it's inexcusable to treat an elderly woman who recently..

The receptionist displayed an incredibly poor level of professionalism, cutting me off before I could fully explain my concerns. Her demeanor made me feel like I was an inconvenience and wasting her..

Charming employees, but scheduling a visit is a nightmare. Their office opens at 8, yet the phone line is perpetually busy - at opening time, an hour later, during lunch, throughout the afternoon...

The front desk staff seem to think they're medical professionals. I wasted more than 60 minutes attempting to connect, only to be informed by the receptionist that in-person consultations aren't..

Interacted with Louise once more, and she continues to be incredibly condescending and disrespectful, completely unsuitable for work in a medical setting. Her lack of empathy, professionalism, and..

I called precisely at 8am sharp, and immediately upon dialing, a pre-recorded message informed me I was 60th in line!!! This makes absolutely no sense, considering the phone lines had just opened at..

I've been trying to secure a GP consultation for three straight mornings, calling precisely at 8am each time, only to be informed that all slots are occupied and to try again the next day. After my..

I cannot endorse this surgical procedure based on the subpar treatment my family and I have experienced.

The receptionists here display an incredibly unhelpful and discourteous demeanor. During my recent interaction, I attempted to obtain my local records and explained my needs to the receptionist. She..

Highly competent medical professionals.

Terrible patient intake process 😞 with intrusive questioning and lack of empathy. The reception staff seems more interested in interrogating you than providing medical care. If you don't blindly..

I'm reluctantly awarding 2 stars because the medical professionals here (Dr Bal and Dr Nice are truly exceptional!!) but my experience this morning was incredibly frustrating. After 253 attempts and..

Exceptional customer care with an incredibly friendly team that went above and beyond!

PLEASE READ THIS! FIRSTLY, TO ANYONE READING THIS: I'M SAVING YOU FROM SERIOUS STRESS AND HOPELESSNESS. THIS SURGERY IS ABSOLUTELY THE WORST EXPERIENCE I'VE EVER HAD. IF THERE'S A WORD WORSE THAN..

Hope you don't face any critical health issues and rely on this facility for your care. It's practically impossible to schedule an appointment. On the rare chance you manage to connect, they pledge..

It's utterly disheartening. The true irony is that the doctors are genuinely kind and competent. No issues whatsoever with the medical professionals. However, the reception staff are abysmal. This..

Discourteous, disrespectful, and utterly pointless when seeking assistance. Steer clear entirely - you'll be much happier without the hassle!

I've been associated with this medical practice for a month, and so far, the experience has been extremely disappointing. For instance, they claim to be open until 6:30 PM on the 27th, yet their..

Tried to schedule an urgent consultation and was put on hold for nearly three-quarters of an hour. The front desk staff was dismissive and unwelcoming, essentially brushing me off and suggesting I..