Burnham Health Centre
DE
David E. 2 years ago • From Google
Bad
This is an absolutely terrible medical practice. I have a concerning skin growth that I wanted a professional to examine. Getting an appointment by phone in the morning is impossible, so I spent an hour waiting outside the clinic. Upon reaching the front of the queue, the receptionist inquired about my issue, and I explained my concern. When she asked about the lesion's location, I stated I would discuss specifics with the doctor. She then insisted I could only have a telephone consultation. When I questioned why I couldn't see a doctor in person, she claimed it was because I wouldn't disclose the lesion's location. I asked if she had medical training, to which she responded, "You don't question me". I pointed out that as an employee, she should be accountable. I wanted to understand whether the staff screening patients are medically qualified. Her response was that I was free to leave the queue if I wished. Of course I could leave; I wasn't detained, but this was irrelevant to our discussion. The staff's attitude suggests patients must passively accept whatever they're offered without questioning anything. It is unacceptable to have non-medical personnel determining patient care. Their customer service is non-existent - they behave as if providing medical care is a favor they're generously bestowing, with a "take it or leave it" approach. In reality, patients are customers who deserve respect and proper care. I strongly recommend avoiding this practice entirely.
Slough M.