Green Lane Surgery

Undoubtedly one of the most appalling medical practices I've encountered. Fortunately, I've since switched to a different surgery after my young child endured more than 7 months of illness with zero..

I can genuinely attest that Green Lane Surgery is exceptional. Every time I've reached out, they've responded with remarkable speed and professionalism. Unlike the common complaints about medical..

The front desk personnel were incredibly unprofessional and disrespectful. Anyone who struggles with customer interaction should seriously reconsider their career path. Their communication was..

Steer clear under any circumstances

Getting an appointment at this medical practice is a constant struggle. You're forced to repeatedly contact the doctors just to secure a consultation, and when you finally do manage to schedule one,..

Terrible medical procedure that left me completely frustrated. They scheduled a follow-up appointment but failed to communicate that their office was relocating, causing unnecessary confusion and..

Consistently courteous and supportive employees, with a straightforward scheduling process that makes booking appointments a breeze.

The front desk staff are consistently delightful. Dr. Thomas is exceptional and truly represents the best of the medical practice, especially after my daughter's previous unsuccessful hospital..

Absolutely terrible customer experience

Terrible questionnaire experience. The approach feels biased and disrespectful. Reaching their staff is incredibly challenging, and scheduling an appointment seems nearly unattainable. The staff..

The front desk personnel are utterly deplorable. Caroline, responsible for patient phone interactions, speaks to individuals as if they are worthless. Attempting to inquire about a straightforward..

The front desk team consistently fails to pick up incoming calls, which is incredibly frustrating. Despite this major drawback, the medical professionals I've encountered have been competent and..

I endured incredibly long wait times today - 40 minutes this morning and another 35 minutes this afternoon - only to be treated with shocking disrespect by the receptionist when attempting to..

The medical professionals appear competent, but their referral process is frustratingly inefficient. After my appointment, I followed up with the reception desk two weeks later to confirm my ECG..

I've spent an exhausting hour on hold, desperately trying to reach a receptionist. Frustrated, I decided to physically visit the location while still connected on the phone. Upon arrival, I was..

Never available for appointments, zero consultations, and the front desk staff was incredibly dismissive. They showed absolutely no concern about whether I would be seen, displaying a complete lack..

I wanted to share my appreciation for the paramedic Neil who assisted me today. He was incredibly supportive and compassionate, helping me feel comfortable without any hint of criticism - something..

Completely stunned by the unprofessional behavior of the practice manager I contacted regarding a scheduling issue. When I called to address being told an appointment was made but wasn't, the..

My initial appointment at the medical facility was truly refreshing - impeccably maintained and organized, with exceptional service from every staff member. The highlight was the physician who..

I'm compelled to express my frustration with the reception team, who appear distinctly unhelpful. Attempting to contact the surgery is an absolute ordeal! I find myself repeatedly trying to get them..