MM

Mihana M. 11 months ago • From Google

Rating

Bad

Terrible service and unprofessional patient manager

Absolutely dreadful service The patient service manager is completely incompetent and utterly unable to address the situation I attempted to reschedule my appointment twice due to the doctor's consistent tardiness, and each time the same issue occurred When I approached the patient service manager to discuss this, she claimed it was not management's duty to monitor doctor punctuality. She suggested that doctors manage their own clinic schedules and that I should directly confront the doctors about any concerns. I am formally lodging a complaint about the management, specifically targeting the patient service manager who was present at the Luton surgery on 31/08/2025 at 7:45 in the morning

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