KK

K K. 2 years ago • From Google

Rating

Bad

Terrible service and unprofessional reception staff

The reception staff member was completely unprofessional today. I phoned this morning and scheduled a 10:10 appointment, then arrived punctually with my mother, only to be told no appointment was recorded and the staff member claimed she hadn't booked it correctly. Although she apologized, her actions were totally unacceptable. She couldn't even arrange an alternative slot and suggested I travel to marsh farm instead - why would I go there when I specifically booked at bell house?!?! Your staff desperately need proper training!!!!!! I wasted money on a taxi just to discover the receptionist's incompetence!!?????? This situation needs immediate resolution!

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