RM

R M. 2 years ago • From Google

Rating

Bad

Terrible service and unprofessional receptionist nightmare

I would give zero stars if possible! Initially, I called to inquire about scheduling an appointment for my partner and was instructed by the first receptionist to call back at 12, which seemed reasonable. At 11:57, I spoke with Tracy, who insisted I wait a few more minutes as no one was available on the phones. When I called back at 12, after 54 attempts and constant busy signals, I finally connected with Tracey at 12:30. She coldly informed me that all appointments were now gone, suggesting I wait until tomorrow to call or visit in person. I explained that I had previously been told by her at 11:57 that I could make an appointment, but she began questioning me. When I requested to speak with a manager about the appointment process, she continued interrogating me and suggested my partner go to walk-in. After I clarified he had already done so and needed specific medication from his doctor, she claimed a manager would call him back and abruptly ended the call, saying she had a queue. Tracy seems to have transformed from receptionist to pseudo-doctor, asking invasive personal questions when she's not medically qualified. It's absolutely infuriating that following her own instructions still prevents accessing proper medical communication, especially for someone experiencing pain or illness. Completely unacceptable service!

Other reviews for The Village Surgery