Mathukia's Surgery
Afsana B. 3 years ago • From Google
Bad
Terrible service and unprofessional staff at gp surgery
My interaction with this medical practice over the past week has been absolutely appalling, ranking as perhaps the most deplorable encounter I've had with an NHS healthcare provider in more than two decades. The front desk personnel are unquestionably the most discourteous, ill-mannered, ignorant, and heartless staff I have ever encountered. When I requested to be connected with the practice manager, I was left waiting on hold for 27 minutes, and subsequently another 35 minutes, only to be abruptly disconnected. The quality of service has noticeably deteriorated over the last three to four months. I will undoubtedly be submitting a comprehensive complaint to their commissioning body and the Care Quality Commission.
Scheduling requires a telephone call exclusively during the morning hours of 9 to 10 AM. No in-person consultation is available.
Mathukia's Surgery
Sunita B.
Truly, the medical professionals at this clinic are impressively competent and well-informed. However, the front desk staff are completely ineffective. They consistently attempt to overrule the..
Mathukia's Surgery
Harminder S.
This establishment is absolutely terrible! I'd rate them zero stars if possible. The staff seems completely clueless. There's zero communication after medical tests, and they never return calls on..
Mathukia's Surgery
Ali R.
Terrible healthcare provider. Has consistently let me down time and again.
Mathukia's Surgery
Desi K.
I'm calling for this medical practice to be shut down. Incompetence has plagued them for years. Their management is abysmal and their systems are nonsensical. The doctors are never consistent. The..
Mathukia's Surgery
KaSh 5.
This surgical practice is absolutely the most terrible experience I've encountered. I've been attempting to secure an appointment for days, but they consistently refuse to accommodate me. Their..
Mathukia's Surgery
Haadi H.
Utterly terrible treatment by the administrative staff. Their demeanor is completely disrespectful and unprofessional. It's clear they have zero concern for patient welfare or requirements. I'll be..
Mathukia's Surgery
rajiv k.
Absolute disaster of a medical procedure.
Mathukia's Surgery
Rajaratnam S.
I'm giving a 1-star rating, and I'd give zero if I could. Following advice from 111 to urgently contact my GP, I was shockingly denied an emergency appointment by the receptionist, who claimed the..
Mathukia's Surgery
khalid h.
I arrived just 5 minutes past my scheduled time, and my 8-year-old son was having significant difficulties. The doctor completely avoided us and seemed to hide away. It's frustrating that when..
Mathukia's Surgery
RABIA D.
The most exceptional general practitioner I've encountered throughout my medical experiences.
Mathukia's Surgery
zainab g.
Receptionist abruptly terminated the call after I requested to talk to a supervisor, despite explaining my young child urgently requires medical attention.
Mathukia's Surgery
Novera S.
I'm going to provide a comprehensive review, so please bear with me. I've been a patient at this GP practice for three years now, and I've consistently had a smooth experience with appointments -..
Mathukia's Surgery
Liam T.
I've been associated with this medical practice since birth, along with my whole family. The Mathukia physicians have consistently been exceptional and incredibly supportive of my parents' complex..
Mathukia's Surgery
Hasan K.
Absolutely appalling service, I wish there was a way to give zero stars 😕
Mathukia's Surgery
Rania R.
I seldom write reviews, but I feel driven to describe my recent interaction with the front desk team at Dr. Mathukia's practice. Regrettably, the customer service was appallingly..
Mathukia's Surgery
Desi K.
I ABSOLUTELY DO NOT WANT MEDICAL GUIDANCE FROM FRONT DESK STAFF, NOR INTERPRETATIONS OF MY MEDICAL SCANS. And these receptionists need to stop being so condescendingly dismissive or acting shocked..
Mathukia's Surgery
shehzy c.
Throughout the challenging period of the pandemic, I faced serious health challenges, but my general practitioner provided unwavering support. I want to express my deep appreciation to Dr. Daniya..
Mathukia's Surgery
Mahnoor A.
I visited Dr. Singh today for my 2.5-year-old child's appointment, and he was incredibly supportive, addressing every single question and worry I had about my daughter. Unlike previous pediatricians..
Mathukia's Surgery
Damla S.
Shockingly disrespectful and incompetent front desk personnel. They abruptly terminated the call after erroneously routing my father's medication to an incorrect pharmacy location.
Mathukia's Surgery
R P.