Vine Street Surgery
PB
Paul B. 8 years ago • From Google
Bad
Switching medical practices from Newcastle to this location has been quite revealing. I'm astounded by how the receptionists feel entitled to interrogate patients about their medical issues! It's absolutely none of their concern. When I told her it wasn't her business, she had the audacity to ask if it was an emergency. I sarcastically remarked that yes, my head was practically falling off. I eventually secured an appointment with a female physician, but was shocked by how rushed the entire consultation was. I was barely given a moment to explain my symptoms before being ushered out of the room. I came seeking antibiotics for a mouth problem and was dismissively told they're a doctor's office, not a dental clinic. I explained that as medical professionals, they should surely be able to offer some guidance. In Newcastle, the healthcare staff were incredibly supportive and welcoming, but here, the experience is completely different. I genuinely feel that even if a patient were critically ill, they'd still be hastily pushed out while being interrogated by the receptionist about their condition.
Dawn T.