The Pump House Surgery

Decent customer support, but getting in touch is incredibly frustrating. I've attempted to reach them by phone 154 times with zero success.

This establishment is a complete farce, perfect for witnessing a group of incompetent individuals collaborating in total disarray. It's reminiscent of those dysfunctional restaurants featured on..

Absolutely appalling customer support, with the phone representative acting like she's some medical expert. We attempted to call early in the morning at 8:30, but the line was constantly busy until..

This medical practice stands out as the top choice in the region. Scheduling appointments is always seamless, with their convenient online prebooking system for routine matters. I'm perfectly..

Once a top-notch medical procedure, now barely deserving of a single star - particularly their medication distribution center is a disappointment.

medical services devoid of compassion.

I'm compelled to express my sincere appreciation for the exceptional service I experienced across all departments of this practice. Every interaction was handled with professionalism and care. Truly..

Placed an online order for my prescription on Monday, which showed as ready. Went to pick it up Wednesday, only to be told it would definitely be available by Friday. I specifically asked if they..

Kudos to the entire team for their excellent and efficient service

Visited the facility today seeking support for my mental health crisis, expressing suicidal thoughts, only to be dismissed with a "come back Thursday" response. Overwhelmed by hopelessness, I've..

During my Covid booster appointment, I arrived feeling nervous, but the medical staff were incredibly supportive and helped calm my nerves. They provided excellent care and made the entire..

Alright, I've had time to process this... After careful consideration, here's my honest account. I was a long-standing patient at this practice with no previous issues until encountering the current..

Clean and well-maintained amenities that meet expectations.

I received both of my COVID-19 vaccine doses at this location, and the personnel were exceptionally professional and considerate during each visit. Their service was outstanding, and I cannot praise..

The repeat prescription procedure is absolutely frustrating. As a patient requiring ongoing medication, my initial experience was challenging - after submitting the online form, I encountered..

These medical professionals are truly exceptional. The entire team provides outstanding, compassionate care and support that goes above and beyond expectations.

Despite the budget constraints and the overwhelming patient load, this medical practice manages to provide excellent care with remarkable efficiency.

Hayley, the administrative staff member, provided top-notch assistance when I had an urgent need to forward my blood test outcomes to my specialist ahead of a scheduled consultation. She processed..

Absolute rock bottom experience. I'd rate this service even lower than the minimum possible rating if I could. Completely unacceptable.

I've been a patient at this medical practice my entire life, and the quality of care has steadily declined. Reaching them by telephone is incredibly challenging, and on several occasions, the..