Barton House Group Practice
SN
Shahi N. one year ago • From Google
Bad
Attempting to secure medical assistance for my young child through this GP practice proved to be an incredibly exasperating ordeal. The online booking system was non-functional, forcing me to resort to telephone communication. Beginning my call at 4pm, I endured a grueling hour-long wait to connect with a representative. The first half-hour found me stalled at position three in the queue, followed by another thirty minutes trapped at the front of the line. Eventually, my call was processed at 5pm. Upon explaining my child's medical needs, I was promised a return call from a doctor within an hour. I remained patient until 6:35pm when the physician finally contacted me, only to be informed that their office was now closed and no assistance could be provided. Their suggestion to contact 111 was something I could have done independently much earlier, had I been properly advised. The entire interaction was monumentally frustrating, highlighting a profound lack of patient-centered care and communication. As a result, I am seriously considering transferring to a different GP practice that demonstrates genuine commitment to supporting patients and their families.
Cristina V.