MM

Martyna M. 11 months ago • From Google

Rating

Bad

Terrible service and zero patient care at kingsway

My encounter with Kingsway GP in Luton was utterly frustrating. The degree of ineptitude is truly astonishing. They consistently demonstrate zero helpfulness — perpetually deflecting responsibility and redirecting patients instead of addressing issues directly. Every phone interaction involves being talked over, summarily dismissed, or hurriedly ended. It's abundantly clear their priority is eliminating patient interactions rather than providing meaningful support. Securing an appointment is an absolute ordeal. Despite dialing precisely at 8 a.m., you'll inevitably languish on hold for over sixty minutes, only to be informed no slots remain. The entire process seems purposefully designed to discourage patients. They display zero compassion, systematically ignore patient concerns, and reflexively punt problems to other departments. Obtaining straightforward information or feeling genuinely heard is impossible. One expects basic medical care from a GP, yet here patients are treated like unwelcome nuisances. Without question, this ranks among the most abysmal healthcare practices I've ever experienced. They desperately require a comprehensive overhaul of their patient interaction protocols and overall service delivery.

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