JH

Jayne H. 3 years ago • From Google

Rating

Bad

Terrible service and zero patient care at sandy lane

The service was absolutely appalling. I attempted to book an appointment since early morning, finally getting through at 8:50am, only to be told they weren't busy but had no available slots. They dismissively suggested I contact 111, which then sent a referral to Sandy Lane mandating an appointment. Despite this, my request was completely disregarded. 111 specified I needed medical attention within 12 hours, yet Sandy Lane has entirely ignored this urgent directive. The telephone staff were unprofessional and seem entirely unqualified. Why are they blocking appointments that healthcare professionals have deemed critical? Sandy Lane is fundamentally failing in its responsibilities as a medical practice. As a taxpaying citizen, I find it outrageous that administrative staff with zero medical training can arbitrarily deny essential NHS healthcare. I am being systematically denied vital medical care, and I will pursue this complaint to its fullest extent. Their constant attempt to redirect patients to emergency services when unnecessary is both dangerous and irresponsible. I am seriously considering legal action for negligence and blatant disregard for a patient's medical needs. Their behavior is completely unacceptable and potentially harmful. Why do they consistently ignore patients' legitimate healthcare requirements?

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