VM

Veda M. 3 years ago • From Google

Rating

Bad

Terrible service and zero patient care nightmare

I'm thoroughly disappointed with this medical practice. Attempting to contact them was a nightmare, with no phone number or email available. My daughter contacted 111 over a week ago on a Sunday, who recommended an urgent triage appointment for Monday morning. When she called Monday for triage, she waited the entire day, only to be incorrectly told later she should have done an e-consult. This was completely wrong - it was supposed to be a triage, and no e-consultation was ever initiated. She informed reception about the urgent nature of her case and requested to be placed back on the triage list. The next day passed with no response. Eventually, she managed a phone appointment after completing an e-consultation, and was instructed to call back if not improving. She's still very ill and her condition is now critical. Eight days have passed, and she's still waiting to be triaged. I'm left wondering what this surgery actually considers an urgent medical situation.

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