RG

Rosemary G. 3 years ago • From Google

Rating

Bad

Terrible service at dr pals surgery nightmare

Dr pals medical practice is absolutely terrible. Securing an appointment is nearly impossible, and I've been instructed that unless my condition is critical, I must call at 8am daily hoping to get seen. When expressing concerns about my health, I was dismissively told to visit a walk-in centre or dial 111. The receptionist is incredibly unhelpful and seems disinterested when I try to explain my medical issue. Furthermore, they've declared their out-of-hours service ends at 4:30pm and refuse any appointments after that time. I'm utterly frustrated with how healthcare has deteriorated, which has driven me to start self-diagnosing and even purchasing prescribed medications online - a situation that is completely unacceptable and dangerous. The whole experience is disgraceful. Rosie

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